Team & Granular Permissions
Scale your customer support and sales teams with granular access controls, real-time agent presence tracking, and intelligent ticket routing.
Roles & Access Control
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Owner
Full workspace authority: billing management, API key rotation, team roster invitations, and bot deletion.
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Admin
Bot configuration: knowledge base updates, flow builder, campaign triggers, and integration settings.
🎧
Agent
Live Inbox operator: conversation takeover, ticket status updates, meeting scheduling, and visitor notes.
Live Presence & Auto-Assignment
Agents can toggle their status between Online, Busy, and Offline from the dashboard header:
- Round-Robin Auto-Dispatch: Automatically balances incoming visitor tickets across all currently Online agents with available capacity.
- First Response SLA: Monitors ticket wait time and triggers escalation alerts if an incoming conversation is not claimed within the defined SLA window.
- Unassign & Reassign: Reassign tickets seamlessly between agents or return them to the unassigned queue for dispatch.