Calendar & Meeting Scheduling

Chatty turns conversations into booked demos and consultations without sending visitors to third-party scheduling links. The AI bot checks real-time calendar availability, calculates timezone offsets, proposes free slots, and generates Google Meet, Microsoft Teams, or Zoom links natively inside the chat thread.

When a customer starts from WhatsApp, the booking link uses the canonical Chatty host (chatty.personaliai.com) and carries a short-lived, phone-bound signature. After the visitor confirms a slot, the calendar invite and meeting details can be sent back into the same WhatsApp thread.

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Supported Providers

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How In-Chat Booking Works

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Availability Engine Rules

The Chatty scheduling engine calculates open slots dynamically based on your team's configuration:

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Round-Robin Team Routing

For sales and support teams with multiple representatives:

1. Round-Robin Assignment: Distribute incoming meetings equally among team members.
2. Priority Routing: Assign leads to specific account executives based on custom qualifying criteria (e.g. company size, geography, or inquiry topic).
3. Collective Availability: Only display slots where all required team participants are simultaneously free.

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In-Chat Booking Component

When the AI detects scheduling intent, it renders an interactive booking widget directly into the conversation stream:

+-------------------------------------------------------------+
| 📅 Schedule a 30-Min Consultation                          |
+-------------------------------------------------------------+
| Select Date:                                                |
| [ Mon, Oct 14 ]  [ Tue, Oct 15 ]  [ Wed, Oct 16 ]           |
|                                                             |
| Available Times (EDT):                                      |
| [ 10:00 AM ]  [ 11:30 AM ]  [ 02:00 PM ]  [ 04:00 PM ]      |
|                                                             |
| Name:  [ Sarah Jenkins           ]                          |
| Email: [ sarah@acme-corp.com     ]                          |
|                                                             |
| [ Confirm Booking ]                                         |
+-------------------------------------------------------------+

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Automated Confirmations & Rescheduling

Once booked:

• Instant Calendar Invites: An .ics calendar invitation is automatically dispatched to the visitor's email address with video call links.
• Meeting Reminders: Send automated WhatsApp or email reminders 24 hours and 1 hour before the scheduled start.
• Self-Serve Rescheduling: Confirmation emails contain a secure rescheduling token allowing attendees to pick a new slot or cancel with one click, without needing to contact support.

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Anti-Spam & Abuse Protection

Automated calendar booking widgets can be vulnerable to automated spam bots, fake email submissions, and malicious calendar flooding. Chatty provides 4 concrete anti-abuse defenses located in the Chatty Dashboard under Bot Settings → Calendar Scheduling → Abuse & Spam Protection (all optional and disabled by default):

Recommended Defense Profiles

• B2B Sales & Enterprise Demos: Turn on Require Business Email and Email OTP Verification. Guarantees that every booked demo is tied to a real, verified corporate buyer.
• B2C Consultations & General Support: Turn on Block Disposable Emails and Limit 1 Active Booking Per Email. Welcomes standard consumer email accounts while stopping throwaway abuse and duplicate slot hoarding.
• Maximum Anti-Bot Defense: Turn on Email OTP Verification. Because automated scripts cannot read the recipient's private email inbox, bot-generated fake meetings are stopped completely.